Delivery & Postage
We generally dispatch items within 3 business days of receiving your order, although in rare cases if this is delayed we will inform you as soon as possible.
Postage costs are based on the weight and size of the items you purchase. We believe this is fairer to you, as you are only paying for the weight and size of parcel that your order needs. You have a choice of delivery options when you place your order, which will determine how long after dispatch your order should arrive. None of our delivery options should take longer than 5 to 7 business days after your original order to arrive with you, unless we have contacted you about an unexpected delay when we receive your order.
Where we ship
We currently only ship with the UK, due to customs and other restrictions. If you have an interest in our products and are an international customer, please get in touch to discuss the possibility.
Elizabeth James reduces, reuses and recycles packaging materials and containers. We don't want you to be surprised that you may receive your order in a box or envelope that was originally used for packing another item. We feel it is nicer to the planet to reuse the materials that come into the shop rather than purchasing our own branded packaging.
More information about returns, your customer rights and using our website are available in our terms and conditions.